Shipping policy

We want your plants to arrive healthy, secure and ready to grow. Every order from Sarracenia House is carefully prepared and packed with live plants in mind.

Where We Deliver

We currently deliver to addresses within the United Kingdom only.

Some locations, including certain Scottish Highlands and Islands, Isle of Man, Channel Islands and other remote or offshore areas, may be subject to additional delivery charges or restrictions depending on the courier service available.

If we are unable to deliver your order to your address, we will contact you before dispatch.

Delivery Charges

Delivery charges are calculated at checkout based on the contents of your order and the delivery service required.

Standard delivery: From £4.99
Free delivery: Orders over £99

Larger, heavier or unusually shaped orders may require a different delivery service.

Dispatch Times

We aim to dispatch in-stock orders within 2 working days. More accurate estimates can be seen at the checkout.

As we are dealing with live plants, we may occasionally delay dispatch if weather conditions are likely to put your plants at unnecessary risk during transit. This can include periods of extreme heat, severe frost or disruption to courier services.

We would rather hold your plants safely for a little longer than send them in conditions where they may be damaged.

You will normally receive confirmation once your order has been dispatched.

Delivery Times

Once dispatched, most orders arrive within 1-2 working days, depending on the delivery service and destination.

Courier delivery dates and times are estimates and cannot be guaranteed. Delays caused by couriers, severe weather, public holidays or other circumstances outside our control can occasionally occur.

Live Plants

Plants are living products and will naturally vary in size, shape and colour throughout the year.

Carnivorous plants in particular can look very different depending on the season. During autumn and winter, plants may be dormant, have reduced foliage or have pitchers and traps that are naturally dying back. This is completely normal and does not mean the plant is unhealthy.

We carefully select and pack plants before dispatch to help ensure they reach you in good condition.

Some minor movement of compost, bent leaves or cosmetic damage can occasionally occur during transport. This will not normally affect the health of the plant.

Pre-Orders

Products advertised as pre-order will be dispatched when they become available.

Any estimated dispatch date shown on the product page is a guide and may change slightly due to growing conditions, weather or availability.

If your order contains both in-stock and pre-order products, the whole order will be held until everything is available.

Receiving Your Delivery

Please make sure that the delivery address provided when ordering is complete and correct.

Where possible, we recommend providing a safe place or delivery instruction if you are unlikely to be home.

Because plants are perishable, we recommend opening your parcel as soon as possible after delivery and removing the plants from their packaging.

Do not leave packaged plants in direct sunlight, a hot conservatory, a vehicle or another location where temperatures may become extreme.

Missed or Failed Deliveries

Once an order has been dispatched, it is the customer's responsibility to make reasonable arrangements to receive the parcel.

If a delivery attempt is missed, please follow the courier's instructions to arrange redelivery or collection as soon as possible.

We cannot accept responsibility for deterioration of live plants caused by a parcel being left uncollected, repeatedly refused or otherwise delayed because delivery could not be completed at the address supplied.

If a parcel is returned to us because an incorrect or incomplete delivery address was supplied, or because delivery was not accepted or collected, additional postage charges may apply before the order can be sent again.

Damaged Plants or Delivery Problems

Although we take great care when packing orders, problems can occasionally happen in transit.

If your parcel arrives significantly damaged, or you believe a plant has been seriously damaged during delivery, please contact us as soon as possible after receiving it.

Please include:

Your order number
A description of the problem
Clear photographs of the plant
Photographs of the packaging if it has been damaged

Please contact us within 24 hours of delivery wherever possible. This allows us to assess what has happened and resolve the issue quickly.

Please do not dispose of damaged plants or packaging until we have responded, as we may need further photographs or information.

Lost Parcels

If your tracking information shows no movement or your parcel has not arrived within the expected delivery period, please contact us.

We will investigate the delivery with the courier and, where appropriate, arrange a replacement or refund once the parcel has been confirmed as lost.

Incorrect Items

If we have sent you the wrong plant or an item is missing from your order, please contact us with your order number and details of the problem.

We will put things right as quickly as possible.

Combining Orders

If you place more than one order, please contact us as soon as possible if you would like us to try to combine them.

We will do our best, but orders cannot always be combined once they have entered the packing or dispatch process.

Where orders can be combined, excess postage is refunded.

Changes to Your Order

If you need to change your delivery address or amend your order, please contact us as soon as possible.

Once an order has been packed or passed to the courier, we may not be able to make changes.

Questions About Delivery

If you have any questions about an order or delivery, please contact us through the details provided on our Contact Us page.

Please include your order number when contacting us about an existing order so that we can help you more quickly.